Agenda

BRILLIANT AGENDA!

THURSDAY 21ST MARCH 2019 – RYDGES WORLD SQUARE, SYDNEY
7.30

CHECK-IN & CHILL-OUT

7.45

LIGHT BREKKIE SERVED

8.00 – 8.30

LEARN @ BREKKIE KEYNOTE

MANAGING MILLENNIAL’S IN THE FUTURE OF WORK

In 2025, Millennials will occupy 75% of the workforce. The ability to attract and retrain Millennial talent will be critical to organisation sustainability and success. Within this context, Dr Ben Hamer explores the macro trends driving the structure and composition of team and organisations in the Future of Work, and explores the opportunities and challenges presented by a Millennial-dominated labour market.

Presenter: Dr Ben Hamer, PwC

8.30 – 8.50

Refresh/Review/Network

8.50 – 9.00

WELCOME TO THE PEOPLE & CULTURE LEADERS SUMMIT 2019

9.00 – 9.30

HEADLINER TALK

AWARD-WINNING BEST LEADERSHIP DEVELOPMENT PROGRAM

Hollard Insurance: Building a Talent Pipeline through a Wholistic Leadership Program
Hollard is experiencing a period of unprecedented growth and investing in our leaders is strategic imperative to respond to this growth and build a highly engaged workforce. In 2013 we began developing a comprehensive leadership program to build a strong and engaged talent pipeline. During this session, I will share with you our journey to building an award winning 3 Pillar Leadership Program which has developed our leaders both personally and professionally, as Hollard grew and the demands on our Leaders increased. And not only has our Leadership program resulted in a strong talent pipeline, it has also delivered on our promise of giving back to the community we live in.

Presenter:
Rowena Fraser, Organisational Development Manager, Hollard Insurance

9.30 – 9.40

Refresh/Review/Network

9.40 – 10.10

HEADLINER TALK

AWARD-WINNING BEST WELLBEING PROJECT

SPECSAVERS: SPOTLIGHT – ENGAGE
Learn how Specsavers and Paige Williams co-designed and co-facilitated a series of ‘Spotlight Engage’ leadership development events to help Specsavers store partners enhance their wellbeing, increase resilience, performance, engagement and productivity. ‘Spotlight Engage’ was developed in response to targeted research and surveys which identified that managing energy levels, balancing personal and work commitments, and resilience during busy or difficult times were some of the main challenges being faced by store partners.

Presenter:
Danny Ginsberg, Head of Talent/Partner Engagement

10. 10- 10.20 Refresh/Review/Network
10. 20 -11.00

HEADLINER FIRESIDE CHAT

MAPPING CULTURE @ CHOICE

How do you identify and honour your current culture, then harness the will to make some changes?
We met this challenge with a unique process and combination of tools that provided more clarity for everyone involved. We will share the process, tools and outcomes as we take you on a journey through culture mapping and change in a for-purpose organisation. You will hear what was gained, including a common language around culture, and how the experience generated a new appreciation of the strengths that already existed and could be leveraged for positive culture change.

Presenters:
Jessica Hill, Director, People & Culture, Choice
Leona Boztepe, People and Culture Consultant, Choice
Susan Rochester, Founder, Balance at Work

11.00 – 11.40

MORNING REFRESHMENTS SERVED

11.40 – 12.10

TRAILBLAZER SESSIONS

INNOVATION: DON’T DO MORE, DO LESS
‘Unshackling organisations from themselves’

Tying people up in knots with laws, rules and policies is a measure of success these days. Politicians are measured on how many new ‘bills’ they introduce into Parliament. So too, organisations are measured on whether they have policies aplenty. What if, we reversed the phenomenon? What if, we unshackled people from a one-sized, fits all approach to performance, development, recruitment? Threw out the policies that dumb people down and instead, created an environment that stimulated innovation and creative thinking? Let’s start a movement!!

Presenter:
Denise Hanlon, HR Director, Envirobank

PERCEPTION VS REALITY: HOW MANAGERS LEARN @ WORK

Learn from the results of three years of user-centric research into the learning habits of managers in mid-to-large sized organisations.

This talk reveals the results from three years of user-centric research into the learning habits of managers in mid-to-large sized organisations. What do managers actually do to handle unfamiliar challenges at work? Do they use internal or external resources more often? What role do the internet and social media play, and what impact does digital learning and learning management systems have? How can learning leaders apply these learning’s to better support their organisations?

Stewart Hardie, Sen. BD Manager, People & Learning, GoodPractice

12.10 – 12.20 Refresh/Review/Network
12.20 – 12.50

TRAILBLAZER SESSIONS

PUTTING THE HUMAN BACK IN HR

The role and expectations of a leader are changing quite drastically. Both in response to the rapid changes we are seeing in technology, and the differences between what matters to a Gen X employee compared to a Millennial. Leaders need to think and act differently. They must disrupt their leadership style to meet these new challenges. HR must role model what is expected and be the coaches who show how it’s done. The days of the transactional compliance function are dead.

Presenter:
Ryan McGhee, Founder, D/L

PERFORMANCE APPRAISAL TO PERFORMANCE CONVERSATIONS

Many organisations are changing their performance processes because they don’t provide what team members want. Blanchard research in 2016 found 67% of team members surveyed wanted performance feedback conversations often, yet only 29% stated they received them. Performance appraisals are typically focused on the past and recent research findings highlight a negative perception of the experience. What if we could have performance conversations which reduce feelings of blame and judgement? What if we could have performance conversations based on the future with improving performance and development as the key focus. In a world with less time than ever, we will share how managers can deliver future focused performance conversations in less than 2 minutes! We will share how our clients have implemented these performance conversations skills and the improvements to their culture.

Presenter:
Jessica Van Der Walt, L&D Manager, Employsure
Andrew Miedler, Director, People & Leadership, Blanchard APAC

12.50 – 02.00

Network Buffet Lunch Break

1.15 – 1.45

LEARN @ LUNCH TALK

THE DAWN OF LIFELONG LEARNING AS UNIVERSITY-CORPORATE-GOVERNMENT NEED TO INTEGRATE TO TACKLE THE IMAGINATION AGE

Join Katharine to dialogue on how UTS will lead the way in lifelong learning, creating a University-Corporate-Government integrated approach to the radical transformation that is happening to the Australian economy as we enter the Imagination Age. Continuous learning for the adult as they navigate the new economy is no longer optional across multiple disciplines. This revolution impacts the thousands of adults transitioning out of the old industries of Australia as well as those employees who will need to come to grips with robotics, artificial intelligence, blockchain, cybersecurity and a radically different set of ways to organise work and talent.

Presenter:
Katharine McLennan, Industry Professor, Futures Academy, University of Technology Sydney

02.00 – 02.30

TRAILBLAZER SESSIONS

THE JOURNEY OF CONTINUOUS IMPROVEMENT

In this presentation Gerry discusses the techniques used in a part of a global property organisation to engage leaders and frontline staff to adopt processes to implement a culture of continuous improvement and provide a platform for driving efficiency.

Presenter:
Gerry Marcus,
Head of Learning & Capability
Colliers

VOLKSWAGEN (VW) ENHANCED CUSTOMER SERVICE TRAINING EXPERIENCE USING VR

Volkswagen (VW) decided to produce a virtual reality (VR) training experience within a representative ‘Dealership and Service Centre’ that allows the learner to immerse themselves in the sales and service standards expected of VW employees. The experience would enable the learner to explore the environment, and interact with ‘hot spots’ within the environments to discover further information, participate in customer service scenarios and engage with knowledge via animation, knowledge content, windows of process maps, etc. Join Luka as he takes you on the VW journey.

Presenter:
Luka Popovac, National Customer Service & Capability Manager, Volkswagen Group Australia

02.30 – 02.40 Refresh/Review/Network
02.40 – 03.10

TRAILBLAZER SESSIONS

CHANGE DISRUPTION > CHANGE CAPACITY = CHANGE SATURATION

We live and operate in an environment where change is constant. And in order to stay ahead, to stay competitive, and to stay relevant, we need to continuously evolve as individuals and as organisations. However, there will come a point where individuals, teams and organisation will reach a breaking point as a result of too much change. Change saturation typically occurs when change disruption is greater than change capacity. Change saturation is real and it is a threat and a risk to overall organisational performance. In this talk, we explore how to combat and mitigate change saturation by creating a culture that fosters change agility and change resilience.

Presenter:
Ginger Nocom, Group Head of Change Management, Ruralco Holdings Limited

AGE – AMBIGUITY – CHANGE: WHAT’S YOUR APPETITE?

In a world that is constantly evolving, it is not always the strongest or biggest organisations that survive- but those which can most easily adapt and have the right people to move forward in uncertain times. Our research shows that a greater acceptance of ambiguity and willingness to adapt to uncertainty is critical to enhancing an organisation’s success. Kerryn will share the substantial generational differences in attitudes towards ambiguity and uncover ‘the why’ of generational differences in ambiguity so you can choose the best team for your organisations future.

Presenter:
Kerryn Fewster, Founder & Director, AdaptiQ Minds

03.10 – 03.20 Refresh/Review/Network
03.20- 04.00

LOCKNOTE TALK

WHAT SUCCESSFUL COMPANIES DO DIFFERENTLY IN EMPLOYEE EXPERIENCE: CASE STUDIES OF TOP EXPERIENTIAL EMPLOYEE EXPERIENCE ORGANISATIONS

Discover how successful companies create deeper connection to their organisation’s success, especially with the millennial generation. Instead of forcing people into outdated workplace practices, how do they redesign work around their people by focusing on three environments: culture, technology and physical workspace?

Presenter:
Martin Cowie
, People & Development Director
OMD Australia
No 6 Great Places to Work & Top 50 for 10 Years in a row!

04.00

NETWORK DRINKS & CANAPÉS

5.00

EVENT CONCLUDES